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DIGIXRAY LABS · ASSISTANTS & LEADS
Website Assistant & Lead Routing Setup
You answer the same question several times a day while the important enquiry waits. A website assistant helps visitors find relevant information faster, answers common questions from approved sources and guides them toward the appropriate contact or support route.
When is it useful? If visitors keep looking for the same information, or struggle to find the right way to get in touch.
Focus: Approved knowledge · visitor guidance · contact routing
WHAT YOU GET
An assistant interface that relies on approved knowledge, and verified enquiry routes.
CRM and other external integrations are part of a separate agreement.
Service details
A website assistant helps visitors find relevant information faster, answers common questions from approved sources and guides them toward the appropriate contact or support route.
It is designed to improve orientation and next-step clarity, not to replace high-risk human decisions.
Typical scope: customer-facing assistant setup, approved knowledge sources, common-question handling, navigation and service guidance, contact-path routing and testing.
Project pricing is defined after the scope has been verified. CRM or external-system integration is handled only when included in the approved project scope.
How delivery works
01 · Map visitor questions
Identify approved answers and the relevant contact or support paths.
02 · Set up guided responses
Configure the assistant around agreed sources and routing rules.
03 · Test the customer journey
Check common scenarios and verify the contact handoff.
The next step is the free website audit.
After the audit, you can respond in writing to the findings and the proposed tasks. The proposal sets out the agreed outcome, the boundaries and the fee; further data is requested only for the specific task.